Shipping is generally within 24/48 hours. Once your item(s) have been shipped, the estimated delivery time is:

Europe: 6-10 working days.

France: 4-9 working days.

Returns:

To avoid high storage and labor costs, we work directly with our suppliers and therefore have no middlemen, this allows us to offer you really advantageous prices compared to what you could get in a physical store! That's why we offer a 30-day risk-free trial . If you are not satisfied, we will refund you.

If you have any questions or concerns regarding your order, please do not hesitate to contact our customer service for assistance at contact@baalr.com

We know that sometimes, even with our size guide, there can be a slight discrepancy. No stress! If you need a different size or color, the exchange is 100% free (the exchange is free but we do not cover the return costs). Just send us a quick email to sav@baalr.com with your order number and the details of the item to be exchanged. We'll take care of the rest and you'll receive your new item as soon as we get the original.

Conditions for exchange:

• The item must be unworn, unwashed, and in its original packaging.
• Make sure you try them on over another pair of underwear.

Please note that you have up to 30 days from the date of receipt of your order to make an exchange by email or use the form below. We thank you for your trust and remain at your disposal for any questions or requests.

If our products haven't completely convinced you, don't worry, we're here for you! To request a refund, send us an email at sav@baalr.com or use the form below with your order number and the reason for the return. We'll explain how to return the item.

Conditions for a refund:

• The item must be unworn, unwashed, and in its original packaging.
• For hygiene reasons, underwear cannot be refunded if it has been tried on directly on the skin.
• Make your refund request within 30 days of receiving your order.
• Return shipping costs are your responsibility, unless the item is defective or incorrect.

Little info: As soon as we receive and verify the item, we will refund you via the same payment method used for the purchase.

We thank you for your trust and remain at your disposal for any questions or requests.

Conditions for exchange:

• The item must be unworn, unwashed, and in its original packaging.
• Make sure you try them on over another pair of underwear.

Please note that you have up to 30 days from the date of receipt of your order to make an exchange by email or use the form below. We thank you for your trust and remain at your disposal for any questions or requests.